WELCOME TO KIDS DREAM LAND

Shipping Policy

Do you ship internationally?

Yes, we ship worldwide. 

The company is not responsible for customs charges and delays. Customs charges are responsibility of the importer (the customer).

When will I receive my furniture?

All of our furniture is handmade after the order has been placed. Typically we’ll have your order shipped in 5 bussines days from time of purchase. Bed orders ready within 14+ days. Depending on your location, shipping can take 4-8 business days in Europe, 2-4 business days to the US and Canada and 10-14 days for rest of the world (we are in Europe, Latvia). At certain times of the year, such as Christmas, it might take additional time, so please make your order early.

Returns & exchanges

We gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery.
 
We want you to be entirely delighted with your purchase from Kids Dream Land ! If you are unhappy with your purchase for any reason, you may return it within 30 days for a full refund (less promotional discounts and shipping charges).

Please contact me if you have any problems with your order.

We can’t accept returns for:

Custom or personalised orders.

Conditions of return.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returned items must be in new, unused condition with all original packaging.

We reserve the right to deny a refund for any returned item that is no longer in new condition, is damaged or missing  pieces.

Who pays return shipping?

If you would like to return an item, please send an email to kddmland@gmail.com and we will be happy to provide a return label for your convenience.

Please contact us for return instructions.

Refunds:

A refund for returned items will be issued to your original form of payment. 

The refund amount will be calculated based on the price paid minus any coupons, discounts, shipping charges , if applicable.

Refunds and credits are generally processed within seven business days of receipt of your returned merchandise. You will receive an email confirmation of your refund. Please note that it can take up to 1-2 billing cycles for the refund to appear on your monthly credit card statement.

Damaged, Defective or Incorrect Items:

Kids Dream Land stands behind the quality of all the products we carry. If you receive a defective or damaged item, please e-mail us and include a photo of damaged or defective item(s) so that we can help make things right.

If there are any issues with your order, please don’t hesitate to contact us before leaving feedback or filing a claim. We’ll be more than happy to resolve any issues. We take pride in offering excellent customer service and customer satisfaction.

Please note that while wooden toys are far more durable than most plastic toys, they can sometimes break. While wooden toys generally last for years when treated with care, our toys are not guaranteed against breakage through play and usage.

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