1. General Provisions

1.1. These Terms of Use govern the use of the website www.kidsdream.land, operated by Kids Dream Land FZE, a company registered in Umm Al Quwain Free Trade Zone, U.A.E., with license number 8263 (hereinafter referred to as the “Online Store,” “we,” “our,” or “us”).

1.2. By using this website and purchasing goods from us, you agree to these Terms of Use. If you do not agree, please do not use our services.

1.3. This agreement constitutes a distance contract, subject to applicable U.A.E. laws governing online commerce.

2. Placing Orders

2.1. The prices, descriptions, and specifications of products are displayed next to each item on the website.

2.2. To place an order, the customer must add the desired products to the shopping cart, complete the necessary details, and select a delivery method. The total price, including applicable shipping costs, will be shown before payment is made.

2.3. After completing the payment, the customer will receive an order confirmation email with details of the purchase.

3. Payment Terms

3.1. All transactions on this website are processed in Euro (€).

3.2. Available payment methods include:

  • Bank transfer (via Emirates Islamic Bank, or other accepted banks)
  • Other methods (if available on the website)

3.3. Orders are only processed after full payment has been received.

4. Delivery Terms

4.1. We deliver products worldwide.

4.2. Orders are shipped via trusted courier services. Shipping costs are displayed before checkout.

4.3. Estimated delivery times:

  • Standard delivery: from 14 business days
  • Custom orders or special requests: Up to 45 days (customers will be informed if extended delivery times apply).

4.4. We are not responsible for delays caused by customs, courier services, or unforeseen circumstances.

5. Return & Refund Policy

5.1. Customers have the right to return products within 14 days of receiving them.

5.2. To request a return, the customer must email us with their order details and reason for return.

5.3. Return costs:

  • Customers must cover return shipping costs unless the item is defective or incorrect.
  • If the product is faulty or does not match the order, we will cover the return costs.

5.4. Returned items must be unused, in original packaging, and in resellable condition.

5.5. Refunds will be processed within 14 days of receiving the returned item, using the original payment method.

5.6. Non-returnable items include:

  • Personalized or custom-made items
  • Gift cards and promotional products

6. Defective or Incorrect Products

6.1. We are responsible for any defects or inconsistencies in the product within 6 months of delivery.

6.2. If a product is damaged or faulty, customers should contact us via email with photos and a description of the issue.

6.3. If a defect is confirmed, customers may choose between:

  • Replacement or repair of the item, OR
  • A full refund, if replacement is not possible.

6.4. Complaints are reviewed within 15 business days.

7. Processing of Personal Data

7.1. We process customers’ personal data only to fulfill orders and may share it with delivery service providers.

7.2. Customers can opt-in or opt-out of marketing emails by contacting us.

8. Dispute Resolution

8.1. If a dispute arises, the customer should first contact us to attempt a resolution.

8.2. If an agreement cannot be reached, the dispute will be resolved in accordance with U.A.E. laws.

8.3. Customers within the European Union may use the EU dispute resolution platform for complaints.